Refund policy

Returns & Replacements

Every Norra Collective print is made to order just for you.

Damaged, misprinted or lost? We’ll replace it free.
We’ll send a free replacement if your order:

• arrives damaged or defective (for example, a warped print, ink problems or a manufacturing flaw)
• is misprinted (wrong design, wrong placement, wrong colors or the wrong item)
• never arrives

Email us at info@norracollective.com with your order number and a clear photo of the problem within 14 days of delivery. For a package that never arrived, email us within 14 days of the estimated delivery date. You don’t need to send anything back.

Change of mind
Customers outside the EU and UK: because each print is made to order, we don’t accept returns or exchanges for change of mind or for ordering the wrong size.

Customers in the EU and UK: you have the right to cancel your order within 14 days of receiving it, without giving a reason.

• To cancel, email us at info@norracollective.com with your order number and a clear statement that you want to cancel, before the 14 days are up.
• Then return the print within 14 days of telling us, unused and in its original packaging, to:
  Norra Collective
  3939 Castro Valley Blvd #1030
  Castro Valley, CA 94546
  United States
• You pay the return shipping. We recommend a tracked service, since the print is your responsibility until it reaches us.
• We’ll refund the price you paid plus standard delivery within 14 days of your cancellation. We may wait until we receive the print, or proof that you’ve sent it, before refunding.
• If you chose faster delivery than our standard option, we refund only the standard delivery cost.
• We may deduct an amount if the print has been handled beyond what’s needed to inspect it.

This doesn’t affect your legal rights if an item is faulty.

Not covered (all customers)

• An incorrect shipping address entered at checkout. We can reship, but the shipping cost is yours.